Privacy Policy

Last updated: June 2026

Privacy policy

Valla Health Collective respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, store and disclose your information when you visit our website, join our waitlist, contact us, make an enquiry, book an appointment or receive care from us.

As a healthcare provider, we may collect both personal information and health information. We handle this information in accordance with Australian privacy laws, including the Privacy Act 1988, the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

Information we collect

We may collect information such as your:

name
email address
phone number
suburb or location
enquiry details
waitlist preferences
appointment details
areas of interest, such as chiropractic care, injury management, pregnancy and postpartum support, paediatric care or general health support
information you choose to provide through our website forms

If you become a patient, we may also collect health information relevant to your care. This may include your health history, symptoms, assessment findings, treatment notes, care plans, referral information and other clinical records.

Please avoid submitting detailed or urgent health information through general website forms. If you require urgent medical attention, please contact emergency services or your medical practitioner.

Children and young people

Valla Health Collective may provide care to children and young people.

When we collect information about a child, we usually collect it from a parent, guardian or authorised representative, unless it is appropriate and lawful to collect the information directly from the young person.

We take particular care when handling children’s personal and health information.

How we collect information

We may collect information when you:

visit our website
join our waitlist
submit a contact form
subscribe to updates
contact us by phone, email, SMS, social media or other channels
book an appointment
attend a consultation
complete an intake form, consent form or questionnaire
interact with our website, booking system, email platform or clinic software

We may also collect limited website information through cookies, analytics or similar tools. This may include information such as the pages visited, device type, browser type, referral source and general website activity.

How we use your information

We collect and use your information to:

respond to enquiries
manage the Valla Health Collective waitlist
send clinic launch updates and booking announcements
manage appointments and patient communications
provide chiropractic and related healthcare services
maintain clinical and administrative records
process payments and invoices
improve our website, services and patient experience
send newsletters or educational updates where you have agreed to receive them
meet our legal, professional, insurance and record-keeping obligations

We only use health information for the purpose it was collected, or for a directly related purpose that you would reasonably expect, unless you consent or we are required or authorised by law.

Email and SMS updates

If you join our waitlist or subscribe to updates, we may contact you about Valla Health Collective, including opening details, booking availability, clinic news and educational content.

If you provide your mobile number, we may send occasional SMS updates about the clinic launch or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. You can opt out of SMS updates by replying STOP or contacting us directly.

We do not sell your contact details.

When we may share information

We may share your information where reasonably necessary with:

healthcare providers involved in your care, where appropriate and with consent where required
administrative, booking, payment, IT, email, website hosting or clinic software providers
insurers, legal advisers, accountants or other professional advisers
government, regulatory or law enforcement bodies where required or authorised by law

Where we use third-party service providers, we take reasonable steps to ensure they handle information securely and only for the purpose of providing services to us.

Third-party platforms

Our website and clinic systems may use third-party platforms such as Squarespace, Google Workspace, Google Analytics, MailerLite, Cliniko, payment providers, social media platforms and other business or healthcare software.

These platforms may collect, store or process information in accordance with their own privacy policies and terms. Some providers may store or process information outside Australia.

Cookies, analytics and pixels

Our website may use cookies, analytics tools and tracking technologies to help us understand website traffic and improve the website experience.

These tools may collect information such as pages visited, time spent on the site, referral source, approximate location, device type and browser type.

We may use tools such as Google Analytics or Meta Pixel. These tools help us understand how visitors find and use our website and may support future advertising or retargeting.

You can disable cookies through your browser settings, although this may affect some website functionality.

Health information on this website

The information on this website is general in nature. It is not a substitute for personalised healthcare advice, diagnosis or treatment.

Any health information published by Valla Health Collective is intended for general education only. It does not replace an individual consultation with a registered health practitioner.

Valla Health Collective aims to ensure that its website and marketing comply with applicable Ahpra and National Board advertising requirements for regulated health services. We do not intend to make misleading claims, guarantee outcomes, create unreasonable expectations or use testimonials in a way that is inconsistent with health advertising obligations.

Security

We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification or disclosure.

This may include password-protected systems, secure clinic software, restricted access to records, secure email and website platforms, and appropriate confidentiality practices.

However, no online system is completely secure. If you are concerned about sending sensitive information electronically, please contact us to discuss another option.

Accessing or correcting your information

You may request access to the personal information we hold about you.

You may also ask us to correct information if it is inaccurate, incomplete or out of date.

To make a request, contact:

hello@vallahealth.com.au

We may need to verify your identity before providing access or making corrections.

Record keeping

We retain personal information and health records for as long as required for clinical, legal, insurance, regulatory and business purposes.

Health records are retained in accordance with applicable professional, legal and health record-keeping obligations.

Links to other websites

Our website may contain links to third-party websites, including booking platforms, social media platforms or other external resources.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to read their privacy policies before providing personal information.

Complaints

If you have a concern about how your information has been handled, please contact us first so we can try to resolve the issue.

Contact: